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Shipping / Returns

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Shipping on Apparel & Accessories

UK Shipping

We offer free shipping on apparel orders over £50. We charge a flat rate of £6.50 for shipping on all other orders. All orders are shipped using a 48 hour tracked service.

Orders placed before 1 pm between Monday and Friday will be packed and shipped the same day. After that, it will be the next working day. Orders placed after 1 pm on Friday will be shipped the following Monday.

International Apparel Orders

We currently do not ship online orders outside the mainland UK (sorry). However, if you can’t live without getting some of our Mutt goodness, send us details of what you want using our enquiry form, and we can always see what we can do.

Returns

Returning Unwanted Items

We get it. Sometimes an item isn’t quite right or not what you expected. As long as items remain in their original condition, we will accept returns subject to the guidance below. None of this affects your statutory rights.

If you want to send something back to us for a refund, as long as it is within 30 days of the original delivery date, we’re all good with that. We will refund you for the item using the original payment method.

Please do inform us of your wish to return your items in writing. You can do this by email at returns@muttmotorcycles.com or by letter. We ask that you take reasonable care of the goods and do not use them. All goods need to be returned to us in their original packaging and in a saleable condition within 14 days of informing us that you are sending stuff back.

We do not refund delivery costs for unwanted or incorrectly ordered items. And if you send unwanted or incorrectly ordered items back to us, you are responsible for any return costs.

Returned items are your responsibility until they get back to us, so make sure they’re properly packed and sealed, so they don’t get damaged. As the condition of the goods remains your responsibility until it arrives back with us, we strongly advise that you use a tracked service and obtain proof of postage if you need to contact us about your return.

Once we get your items back, we will check them over. We inspect all items on return to ensure they are unworn or unused, and in the same condition you received them in. Items should also include the original packaging and all tags and labels attached. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund, and we may have to send it back to you. If we have to send it back, we will also ask you to cover the additional delivery costs. The same applies if you return items to us by mistake (it does happen).

Our address for online order returns is:

RETURNS
Mutt Motorcycles
Lakeside, 180 Lifford Lane
Kings Norton
Birmingham
B30 3NU

In-Store Purchases

You can return unwanted or unsuitable items bought in our stores within 14 days of purchase for a refund. You will need to return them to us in the store you purchased them from, in their original packaging and a saleable condition. Please be reminded that we require proof of purchase to process any in-store returns. We will process refunds to the original payment method used (so make sure you have it with you).

Exceptions

We do have some exceptions that apply to our returns policy. We cannot provide refunds on the following: items made to your specification; made to measure goods; helmets; neck socks & face coverings; underwear; gift cards.

Exchanges

We don’t offer exchanges for online orders or in-store purchases - any items returned will be refunded based on our returns policy. If you want something in a different size or colour or just something different, then the easiest way to do that is by returning the original items, then placing a new order or making a new purchase.

Faulty or Incorrect Items

It is a fact of life that sometimes, shit doesn’t go to plan. If you receive a faulty item from us, or if we send you the wrong thing, get in touch with us at returns@muttmotorcycles.com, and we will get everything sorted for you.

We do not accept returns on faulty items damaged by normal wear and tear, accident or misuse, or where we have described the specific fault before acceptance of the order. We inspect all returned items, and we do not refund items that develop a fault due to any of the above.

Shipping on Bike Parts 

UK Parts Shipping

All purchases, where the part is in stock, are shipped on a 48-hour service at a bespoke rate. An item's shipping cost will vary depending on the part’s weight, and the delivery location. This is normally between £9 - £13. 

Orders placed before 1 pm between Monday and Friday will be packed and shipped the same day. After that, it will be the next working day. Orders placed after 1 pm on Friday will be shipped the following Monday.

Anything Else

If we can help with your returns in any way, please feel free to contact us via our enquiry form

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