Front of House/Retail Assistant


As the Mutt family continues to grow globally, we are looking for a Front of House/Retail Assistant to help us provide customer assistance and service at our reception and in-house store.

SUMMARY


As the Front of House/Retail Assistant at Mutt Motorcycles you will be responsible for supporting customers who visit or contact our in-house store and reception, providing service to store customers, helping the team with ecommerce orders and performing associated administrative duties.

KEY RESPONSIBILITIES


Our Front of House/Retail Assistant key responsibilities are:

  • Running our in-house reception, greeting store customers and other visitors
  • Dealing with customer enquiries made in person, by phone, or by email and directing any queries or information accordingly
  • Signing and logging parcels and deliveries, and supporting the team to organise post and parcels to be sent out
  • Booking in test rides for customers
  • Working with our Workshop Team to schedule and book in customer service and repairs
  • Serving and advising customers, and taking payments in our in-house store
  • Assisting with merchandising and stock take for our in-house store
  • Capturing, fulfilling and ecommerce orders
  • Supporting with customer bike enquiries and orders
  • Ensuring that all front of house, store and visitor areas are kept clean and tidy
  • Ensuring that store bikes are kept clean and tidy

KEY SKILLS/EXPERIENCE


As Front of House/Retail Assistant, you will need:

  • Experience of dealing with people in a customer facing environment
  • Previous experience of working in a retail role is desirable
  • A strong customer focus and customer service skills
  • Excellent interpersonal and customer communication skills
  • Excellent time management and organisational skills
  • Excellent administration skills and attention to detail
  • Professionalism and accountability
  • Self-motivation, determination, adaptability and resilience
  • An ability to work collaboratively with customers and team members
  • Experience of using Microsoft Office & Google Suite tools/software
  • To be an enthusiastic self-starter who is willing to learn, and is prepared to work on their own initiative.

QUALIFICATIONS


Educated to A-level or equivalent, or with relevant work experience

BEHAVIOURS


Mutt Motorcycles are on a path of fast, global growth. We have a small yet exceptionally dedicated team who work hard to support each other to achieve the Mutt mission.

As a team member at Mutt Motorcycles, the behaviours we expect are:

  • That you will be open to change, and take responsibility for your skills
  • That you will work with passion and purpose to achieve the Mutt vision and drive performance
  • That you will be a good leader, take accountability and ownership of your actions, and act with integrity
  • That you will support the Mutt team, be flexible and resilient and treat others with honesty and respect
  • That you will aim for high performance and stretch yourself
  • That you will work to spot new ideas and innovate
  • That you will use common sense to do the right thing
  • That you will consider and understand your impact on others
  • That you will do what you say you will do
  • That you will work in collaboration with the Mutt team

ADDITIONAL INFORMATION


Mutt Motorcycle is a growing, entrepreneurial business, with a tight-knit team ethos. Anybody who joins the team at Mutt may be expected to step outside of their regular work/duties to help with other tasks where needed.

GEOGRAPHY


Based at our Birmingham HQ.

CLOSING DATE: 12/07/2020