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SUMMARY

As the Front of House/Retail Assistant at Mutt Motorcycles you will be responsible for supporting customers who visit or contact our in-house store and reception, providing service to store customers, helping the team with ecommerce orders and performing associated administrative duties.

KEY RESPONSIBILITIES

Our Front of House/Retail Assistant key responsibilities are:

• Running our in-house reception, greeting store customers and other visitors
• Dealing with customer enquiries made in person, by phone, or by email and directing any queries or information accordingly
• Signing and logging parcels and deliveries, and supporting the team to organise post and parcels to be sent out
• Booking in test rides for customers
• Working with our Workshop Team to schedule and book in customer service and repairs
• Serving and advising customers, and taking payments in our in-house store
• Assisting with merchandising and stock take for our in-house store
• Capturing, fulfilling and ecommerce orders
• Supporting with customer bike enquiries and orders
• Ensuring that all front of house, store and visitor areas are kept clean and tidy
• Ensuring that store bikes are kept clean and tidy.

KEY SKILLS/EXPERIENCE

As Front of House/Retail Assistant, you will need:

• Experience of dealing with people in a customer facing environment
• Previous experience of working in a retail role is desirable
• A strong customer focus and customer service skills
• Excellent interpersonal and customer communication skills
• Excellent time management and organisational skills
• Excellent administration skills and attention to detail
• Professionalism and accountability
• Self-motivation, determination, adaptability and resilience
• An ability to work collaboratively with customers and team members
• Experience of using Microsoft Office & Google Suite tools/software
• To be an enthusiastic self-starter who is willing to learn, and is prepared to work on their own initiative.

QUALIFICATIONS

Educated to A-level or equivalent, or with relevant work experience.

BEHAVIOURS

Mutt Motorcycles are on a path of fast, global growth. We have a small yet exceptionally dedicated team who work hard to support each other to achieve the Mutt mission.

As a team member at Mutt Motorcycles, the behaviours we expect are:

• That you will be open to change and take responsibility for your skills
• That you will work with passion and purpose to achieve the Mutt vision and drive performance
• That you will be a good leader, take accountability and ownership of your actions, and act with integrity
• That you will support the Mutt team, be flexible and resilient and treat others with honesty and respect
• That you will aim for high performance and stretch yourself
• That you will work to spot new ideas and innovate
• That you will use common sense to do the right thing
• That you will consider and understand your impact on others
• That you will do what you say you will do
• That you will work in collaboration with the Mutt team

ADDITIONAL INFORMATION

Mutt Motorcycle is a growing, entrepreneurial business, with a tight-knit team ethos. As such, we may expect Mutt team members to step outside of their regular work/duties to help with other tasks where needed.

Geography
Based at our Birmingham HQ.

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